Shipping & Payments
Schneider ensures delivery of products sold through its website within a maximum of 2 working days. We try our best to make sure that all products that reach you are functional and have no defects.
Return & Replacement
All the products sold through Schneider web Shop are delivered by our trusted partners. Hence, ideally there is no risk of product damage and any operational issues. For any reason, if you want to cancel the purchase or return the product, please initiate a request for return through an email to Customercare.th@se.com . Your amount (if paid in advance) will be refunded back to your bank account within 3 to 5 working days.
Product Issues
If you face any kind of inconvenience with Schneider products, simply call us at Schneider Customer Care Centre number +662 617 5555 Ext 5 or email us at Customercare.th@se.com , we will resolve all your issues. The support will be provided as per the warranty & services clauses.
Warranty
If you face any technical glitch during the warranty period (as per standard warranty offered, please refer document ) , please call Schneider Customer Care Centre number- +662 617 5555 Ext 5 or email us at Customercare.th@se.com , to log a complaint
Warranty of products starts from the date of invoice.
Cancellation Policy
You can cancel your orders with below applicable charges-